Managing social conflicts in the workplace

• Identify the early signs of a social conflict.
• Understanding power dynamics and the build-up of tensions.
• Preparing for negotiation in the face of conflicting demands.

Social relations

• Define the roles of management, managers, and employees.
• Clarify the concept of function and individual.
• The intersection of management and social relations.

Prevention

• Recognizing the causes and stages of a social crisis.
• Discover the principle of the accumulation of social tensions.
• The main types of social tensions: visualizing the causes.

Dialogue and negotiation

• Listen to the positions, clarify the issues and prepare the options.
• Exploring conflict situations to better resolve them.
• Discover the stages of the conflict and how it works.

Crisis management

• Adapt your approach and maintain constructive dialogue.
• Discover the different negotiation techniques.
• Discover the main types of negotiation.

Practical application and feedback

• To work on a situation close to the participants' real-world experience.
• Compare several responses and observe their effects in an exchange or incident.
• Develop reflexes adapted to one's professional context.

Prior self-assessment and assessment of acquired skills at the end of training.