Helping team leaders prevent disputes and intervene in a fair and helpful way.
Goals
- Understanding the causes and signs of conflict within a team.
- Position yourself as a manager or mediator depending on the situation.
- Choose a resolution strategy and develop an action plan from it.
Program
Team conflicts
- Distinguishing the types, sources and stages of workplace tensions.
- Review past experiences: identify and understand the possible causes of an internal conflict.
- Discovering the concept of conflict in a company.
Understanding the actors
- Analyze misunderstandings, needs and behaviors of each individual.
- Review the evolution, stages and outcomes of a conflict (the consequences for the company).
- Explore the mechanisms of increasing distortion of a message.
Managerial stance
- Observe, intervene at the right time and define your room for maneuver.
- Defining one's role as a manager in the face of conflict: a look back at the manager's stance.
- Choose a proactive attitude: Observe, be vigilant, know how to identify a risky situation (prevent them).
Resolution and follow-up
- Compare appeasement, cooperation and compromise; formalize progress.
- Learn from each conflict, define your own paths to progress.
- How to protect yourself and put things into perspective, how to say no.
Practical application and feedback
- To work on a situation close to the participants' real-world experience.
- Compare several responses and observe their effects in an exchange or incident.
- Develop reflexes adapted to one's professional context.
Evaluation and validation methods
Prior self-assessment and assessment of acquired skills at the end of training.
Target audience
Executives, managers, department heads and mediators
Prerequisites
Recommended managerial experience