In a rapidly changing world of work, soft skills (behavioral or transversal skills) have become as crucial as technical skills. This white paper explores the most sought-after behavioral skills, methods for assessing them during recruitment, and training programs for developing them through continuing education.
Subject
What exactly are "soft skills" and how can they be distinguished from hard skills? Which behavioral skills are most sought after by employers today? How can soft skills be assessed in recruitment interviews without introducing bias? How can soft skills development be integrated into training plans and performance reviews? This white paper is intended for HR directors, training managers, and managers who want to strengthen the behavioral skills of their teams.
Key points to remember
- The World Economic Forum identifies soft skills as priority skills: critical thinking, creativity, emotional intelligence, resilience and adaptability.
- Soft skills cannot be assessed by a simple multiple-choice questionnaire: behavioral interviews (STAR method), role-playing exercises, and skills assessments are the appropriate tools.
- Soft skills training requires active methods: role-playing, individual coaching, co-development and 360° feedback
- Certified soft skills training courses can be funded via the CPF if they are listed in the RNCP or registered in the France Compétences catalogue.