Goals
To become aware of and measure the impact of one's language on others.
Identifying one's emotions and needs to develop self-awareness.
Take stock of one's potential aggression and the messages one is conveying.
Developing communication skills: listening without fading into the background, expressing oneself without being aggressive, limiting negative and aggressive attitudes and increasing empathy.
Building non-violent communication as a team.
- Discover the 4 principles of nonviolent communication
- Observation: What objectively happened?
- Feelings: What feelings and emotions does this objective situation provoke?
- Needs: What are the fundamental needs within me that are causing this emotional reaction?
- Question: What clear and concrete request can I make to have my needs met?
- How do we react to difficult situations?
- Identify what aggressive attitudes trigger in me.
- When I am subjected to aggression, what is activated within me?
- What is at stake?
- How does this reflect a part of my own experience?
- Training: practicing empathy and mastering one's "assertiveness"«
- Helping the other person to say what's wrong
- How to eliminate mistrust and negative competition?
- How to get along with colleagues and superiors? Adopt a "solidarity" stance.“
- Letting go of mindsets that lead to helplessness in the face of a situation
- Dissociate facts, feelings, opinions, intentions to do
- How to channel your energy and control your emotions to develop collaborative communication?
- Controlling one's aggression and anticipating conflicts to improve positive and non-violent communication
- Strengthen cooperation and make your voice heard
- Strengthen the connection with the other person before moving on to a request for action.
- To find the necessary conditions for his request to be heard
- Expressing and daring to ask for feedback
Evaluation and validation methods
Course participation
End-of-internship question
Target audience
Anyone in contact with the public, managers
Prerequisites
None