Conflict management training

Diagnose and analyze the different types and levels of conflict.
Mobilizing one's sphere of influence to address a conflict within one's team.
To emerge stronger from conflicts in which one is involved.
Effectively address the post-conflict period and rebuild trust.

1. Differentiating between problem, tension, crisis and conflict
   • Define the conflict and identify the sources of the conflict.
   • Manager: Should we always avoid conflicts?
   • To understand the main causes, nature and evolution of conflicts.
   • Immersion: your situations, your successes, your failures.
2. Managing a conflict between members of your team
   • Identify the strategies of the actors: differentiate between constraint and power.
   • Identifying refuge behaviors.
   • Identify and use your room for maneuver to manage the conflict.
   • Adopting an open attitude to restore trust.
   • Prepare and conduct a clarification interview.
   • Being able to deal with conflicts: in person, remotely, while teleworking.
   • Case studies: the different types of conflict, practicing how to gauge the intensity of conflict and how to deal with it effectively
3. Managing a conflict when you are a stakeholder
   • Becoming aware of what aspects of one's managerial behavior can generate conflicts.
   • Analyze one's own role and emotional reactions.
   • Express yourself respectfully and state a need or disagreement.
   • Taking a step back to acknowledge one's own mistakes and confront one's emotions.
   • Action plan in pairs: my strengths, my personal obstacles in the face of conflicts, the gaps and challenges to overcome.
4. Use regulation or arbitration to resolve conflicts
   • Identify the criteria for choosing between regulation, mediation, and arbitration.
   • Regulate using the "DESC" tool to avoid escalation.
   • To establish a regulatory process.
   • Use arbitration at the right time to respond to emergency or deadlock situations.
   • Analysis of conflict situations and solutions among peers through the co-development approach.
5. Rebuilding cooperation after a conflict
   • Restore trust in the team
   • Implement listening and feedback practices.
   • Promote a management culture conducive to preventing tensions.
   • Practice formulating progress feedback.

Active participation
Quiz